FSSAI orders Swiggy, Zomato, UberEats to delist unregistered eateries
The Food Safety and Standards Authority of India (FSSAI) has ordered food delivery platforms -Swiggy, UberEats, Zomato – to delist restaurants from their platform which do not have license from the regulator. The authority has also asked ten such firms to submit report on the action taken along with details of the restaurants registered on their platform by the end of this month.
FSSAI’s dictate came after a series of complaints related to the sub-standard food being supplied by eateries listed on the food delivery platforms. “… for online food platforms, it is time to work harder to ensure compliance as soon as possible with this new legal,” the food authority said.
Apart from Swiggy, UberEats, Zomato, FSSAI has sent notices to Box8, Fasoos, FoodCloud, Foodmongo, Foodpanda, JusFood and LimeTray.
In February this year, FSSAI operationalized guidelines for e-commerce firms engaged in food business which made it mandatory for them to display FSSAI license number of listed firms on their platforms. They were also required to have an agreement with their listed partners to comply with the FSS Act, Rules and Regulations.
However, FSSAI noted with serious concern that “the compliance to these guidelines was patchy and there were complaints of restaurants/hotels without FSSAI license being listed and allowed to offer/sell food products on e-commerce food service platforms. There were also several complaints of sub-standard food being delivered to consumers through online market aggregators,” the food regulator said.